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Amaley Collective

Tearm & Conditions

 

Brand Amaley Collective
Legal Entity Gramconnect Impact Technologies and Consulting LLP
Website amaleycollective.com
Registered Address 107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India
Effective Date 08 July 2026
Last Updated 08 July 2026
Customer Support Email info@amaleycollective.com
Customer Support Phone/WhatsApp +91-85952 27121
Grievance Officer Vivek Saxena
Grievance Email griegrievances@amaleycollective.com
GSTIN 05AAIFF8311M1ZA
FSSAI License No. 22626031000512

 

1. Acceptance of Terms

These Terms and Conditions govern your access to and use of amaleycollective.com and purchase of products under the brand Amaley Collective, operated by Gramconnect Impact Technologies and Consulting LLP. By using the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

2. About Amaley Collective

Amaley Collective offers small-batch food products, ingredients, herbal infusions, preserves, ghee, dried fruits and related products sourced, prepared or curated through community-linked value chains. Product availability may vary by season, batch size and procurement conditions.

3. Eligibility

You must be legally competent to enter into a contract under applicable law. If you are using the website on behalf of an organisation, you confirm that you are authorised to bind that organisation.

4. Product Information and Natural Variation

We try to ensure that product descriptions, images, weights, prices, ingredients, storage instructions and availability are accurate. However, because many products are seasonal, handmade, small-batch or naturally processed, there may be reasonable variation in colour, texture, aroma, thickness, crystallisation, separation, taste intensity, size or appearance.

Product images are for representation. Always read the product label, ingredient list, allergen information, storage instructions and usage directions before use.

5. Food, Wellness and Health Disclaimer

Our products are food, ingredient, wellness or traditional-use products, as applicable. They are not intended to diagnose, treat, cure or prevent any disease. Information on the website is for general awareness and product understanding only and should not be treated as medical advice. If you are pregnant, lactating, elderly, taking medication, allergic to any ingredient, have a medical condition, or are buying a product for a child, consult a qualified professional before use. Use products only as per label directions.

6. Orders and Acceptance

An order placed on the website is an offer to purchase. We may accept or reject an order based on stock availability, payment confirmation, serviceability of delivery location, suspected fraud, listing error, pricing error or other operational reasons. Order confirmation does not guarantee dispatch if a genuine operational or compliance issue arises.

7. Pricing, Taxes and Payments

Prices are displayed in Indian Rupees unless stated otherwise. Prices may include or exclude taxes and shipping charges as shown at checkout. We may revise prices, offers and availability at any time without prior notice. Payment must be made through approved payment methods on the website.

8. Shipping, Delivery, Cancellation and Returns

Shipping, delivery timelines, cancellation, return, replacement and refund terms are governed by our Shipping Policy and Return and Refund Policy, which form part of these Terms.

9. User Accounts and Security

If account creation is available, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Please provide accurate information and update it when needed.

10. Reviews, Feedback and User Content

If you submit reviews, testimonials, photos, comments or feedback, you confirm that the content is truthful, lawful and does not infringe any third-party rights. You grant us a non-exclusive right to use such content for website, customer support, quality improvement and promotional purposes, unless you request otherwise where permitted by law.

11. Intellectual Property

All brand names, logos, product names, website design, text, graphics, photographs, packaging concepts and other content on the website are owned by or licensed to Gramconnect Impact Technologies and Consulting LLP or its partners. You may not copy, reproduce, modify, distribute or commercially use any content without written permission.

12. Prohibited Use

  • use the website for unlawful, fraudulent or harmful purposes;
  • attempt unauthorised access to the website, servers, data or systems;
  • interfere with website security, functionality or payment systems;
  • copy, scrape or misuse website content or product information;
  • place false, bulk, speculative or abusive orders;
  • submit misleading complaints, fake claims or false information.

13. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data, business interruption, delays caused by courier partners, internet failures, payment gateway failures, force majeure events or misuse of products contrary to label instructions.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including consumer rights that cannot be waived.

14. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, landslides, road closures, strikes, epidemics, government restrictions, logistics disruptions, cyber incidents, payment failures or supply interruptions.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection law and mandatory jurisdiction rules, disputes shall be subject to the competent courts at Haridwar, Uttarakhand, India.

16. Contact and Grievance Redressal

  • Legal Entity: Gramconnect Impact Technologies and Consulting LLP
  • Address: 107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India
  • Customer Support Email: info@amaleycollective.com
  • Phone/WhatsApp: +91-85952 27121
  • Grievance Officer: Vivek Saxena
  • Grievance Email: grievances@amaleycollective.com

Consumer complaints will be acknowledged within 48 hours and addressed within one month, subject to complete information being provided.