Brand	Amaley Collective
Legal Entity	Gramconnect Impact Technologies and Consulting LLP
Website	amaleycollective.com
Registered Address	107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India
Effective Date	08 July 2026
Last Updated	08 July 2026
Customer Support Email	info@amaleycollective.com
Customer Support Phone/WhatsApp	+91-85952 27121
Grievance Officer	Vivek Saxena
Grievance Email	griegrievances@amaleycollective.com
GSTIN	05AAIFF8311M1ZA
FSSAI License No.	22626031000512

1. Purpose

This Return and Refund Policy explains how returns, replacements, cancellations and refunds are handled for products purchased from Amaley Collective through amaleycollective.com. Amaley Collective is a brand of Gramconnect Impact Technologies and Consulting LLP.

Because we deal with food products, herbs, preserves, ghee, dried fruits and other consumable items, we follow a hygiene-first and food-safety-first approach. Once a product has been opened, used, tampered with or stored outside recommended conditions, it cannot usually be accepted back for return.

2. Scope

This policy applies only to purchases made directly from our website. Products purchased from marketplaces, retail stores, exhibitions, partner stores or any third-party platforms will be governed by the return policy of that channel, unless expressly stated otherwise by us in writing.

3. When a Return, Replacement or Refund May Be Accepted

You may request support within 48 hours of delivery if:

• the product delivered is damaged, leaked, broken or visibly tampered with at the time of delivery;
• the product received is different from the product ordered;
• the product received has crossed its declared expiry / best-before date at the time of delivery;
• one or more paid items are missing from the shipment;
• there is a verified quality concern that is reported promptly with supporting photographs, order details and batch/label details.

4. What We Need From You

To help us investigate and resolve the issue quickly, please contact us with:

• order number, invoice number or payment reference;
• clear photos of the outer package, inner packaging, product, label, batch number and the issue observed;
• an unboxing video, if available, especially for damage, leakage or missing item claims;
• your contact details and preferred resolution: replacement, refund or store credit, subject to approval.

Please do not discard the product, packaging or labels until we complete the review.

5. Items Not Eligible for Return or Refund

A return, replacement or refund will usually not be accepted for:

• opened, consumed, partially consumed, used or resealed food products;
• products where the seal, cap, pouch or protective packaging has been broken after delivery, unless the product was already damaged or tampered with on delivery;
• products stored incorrectly after delivery, including exposure to heat, moisture, sunlight or contamination;
• minor natural variations in colour, texture, aroma, shape, thickness, crystallisation or separation that are normal for small-batch, handmade, seasonal or minimally processed foods;
• taste preference, dislike of flavour, change of mind or accidental order by the customer;
• requests made after 48 hours of delivery, unless required by applicable law or approved by us as a goodwill exception;
• incorrect address, unavailable customer, refused delivery or failed delivery caused by customer-side issues;
• free gifts, samples, promotional items or bundled items unless the full bundle is eligible for replacement.

6. Resolution Options

After reviewing your request, we may offer one of the following resolutions:

• replacement of the same product, subject to stock availability;
• refund to the original payment method;
• store credit or coupon, only where you agree to receive it;
• partial refund where only part of the order is affected.

If a replacement product is unavailable, we may issue a refund or offer an alternative product of similar value with your consent.

7. Return Pickup and Reverse Shipping

For approved cases, we may arrange a return pickup where service is available. If return pickup is not available for your pin code, we may request you to ship the product back to us using a trackable courier. We will confirm the process in writing before you send any product back.

In cases where the issue is due to our error, we will bear reasonable reverse shipping costs. In all other approved exceptional cases, shipping or handling charges may be adjusted from the refund where permitted under applicable law and clearly communicated to you.

8. Refund Timeline

Once a refund is approved, we will initiate the refund within 5-7 business days. The actual credit to your bank account, card, UPI or wallet may take additional time depending on the payment gateway, bank or payment service provider.

For cash-on-delivery orders, if offered, refunds may be processed to your bank account, UPI ID or another lawful payment mode after verification of details.

9. Order Cancellation

You may request cancellation before the order is dispatched. Once dispatched, cancellation may not be possible and the order will be handled under the return/replacement terms above.

We may cancel an order if the product is unavailable, there is a pricing or listing error, the payment fails, fraud checks are not cleared, the delivery address is not serviceable, or the order violates our terms. In such cases, any amount paid will be refunded through the original payment method or another lawful method.

We do not impose cancellation charges for customer cancellation before dispatch. Any charge, if ever applicable after dispatch, will be communicated clearly and applied only in accordance with applicable law.

10. Damaged or Tampered Delivery

If the outer package appears damaged, leaking or tampered with at delivery, please try to record photos/video and contact us immediately. Where possible, mark the issue with the courier partner at the time of delivery.

11. Contact and Grievance Redressal

For returns, refunds, cancellations or complaints, contact:

• Customer Support info@amaleycollective.com
• Phone/WhatsApp: +91-85952 27121
• Grievance Officer: Vivek Saxena
• Grievance Email: griegrievances@amaleycollective.com
• Address: 107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India

We will acknowledge consumer complaints within 48 hours and aim to resolve them within one month from receipt, subject to the nature of the complaint and information provided.

12. Policy Updates

We may update this policy from time to time. The updated policy will be posted on our website with the revised “Last Updated” date. Orders placed before an update will generally be governed by the policy applicable at the time of order, unless a change is required by law.