Woo Contact and Grievance Redressal

Brand	Amaley Collective
Legal Entity	Gramconnect Impact Technologies and Consulting LLP
Website	amaleycollective.com
Registered Address	107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India
Effective Date	08 July 2026
Last Updated	08 July 2026
Customer Support Email	info@amaleycollective.com
Customer Support Phone/WhatsApp	+91-85952 27121
Grievance Officer	Vivek Saxena
Grievance Email	griegrievances@amaleycollective.com
GSTIN	05AAIFF8311M1ZA
FSSAI License No.	22626031000512

 

1. Purpose

This page provides the official contact and grievance redressal details for customers using amaleycollective.com, operated for the brand Amaley Collective by Gramconnect Impact Technologies and Consulting LLP.

2. Legal Entity Details

• Brand: Amaley Collective
• Legal Entity: Gramconnect Impact Technologies and Consulting LLP
• Website: amaleycollective.com
• Registered / Principal Address: 107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India
• GSTIN: 05AAIFF8311M1ZA
• FSSAI License No.: 22626031000512

3. Customer Support

• Email: [Insert customer support email]
• Phone/WhatsApp: +91-85952 27121
• Support Hours: 24 Hours
• Monday to Saturday, 10:00 AM to 6:00 PM IST]

4. Grievance Officer

• Name: [Insert name]
• Designation: Grievance Officer / Customer Grievance Officer
• Email: griegrievances@amaleycollective.com
• Phone:+91-85952 27121
• Address: 107, B-5, Keshav Ganga Apartments, GD Puram, Bhupatwala, Haridwar – 249410, Uttarakhand, India

5. How to Raise a Complaint

Please include the following details so that we can assist you quickly:

• order number or invoice number;
• registered mobile number or email used for the order;
• clear description of the issue;
• photographs/video, product label, batch number or packaging details where relevant;
• preferred resolution, if any.

6. Acknowledgement and Resolution Timeline

We will acknowledge receipt of consumer complaints within 48 hours. We aim to redress complaints within one month from the date of receipt, subject to receiving complete information and cooperation from the customer and relevant service providers.

7. Escalation

If you are not satisfied with the initial response, you may request escalation to the Grievance Officer using the grievance email listed above. This does not affect any rights available to you under applicable consumer protection law.